Case Study: Warwick Fabrics – Creating a Paperless, Scalable, and Globally Aligned Warehouse Management System in India

Client: Warwick Fabrics India Pvt. Ltd. Industry: Home Furnishings & Textiles Geography: India (with Australian parent company Warwick Fabrics Australia) Focus: End-to-end warehouse automation, inventory management, billing, and customer self-service portalsTechnology Partner: Incluziv – Warehouse & Inventory Software

Warwick Fabrics is a leading name in the home furnishing and textile industry, well known across Australia for delivering premium-quality fabrics and interior accessories. With decades of experience and a footprint across Europe, New Zealand, and Southeast Asia, Warwick Fabrics has built a reputation for excellence, innovation, and customer-centric design.

Warwick Fabrics India Pvt. Ltd. was established to bring the same high-quality Australian fabrics to the Indian and Southeast Asian markets. Operating under the same global values and business ethos as their Australian headquarters, Warwick India faced a pressing need: to scale operations in a growing market while maintaining the global service standards expected of an international brand.

The Challenge:

Scaling Efficiently Without Compromising Quality

With increasing demand from designers, retailers, and B2B clients across India and Southeast Asia, Warwick India needed to upgrade their backend operations to keep up with their growth trajectory. Their key challenges included:

• Dependence on Manual Processes

• Customer Communication Bottlenecks

• Warehouse Inefficiencies

• Lack of 24/7 Accessibility

• Compliance Across Geographies

The Solution: A Fully Automated, Paperless Warehouse System with Global Standards

Warwick India partnered with Incluziv to implement a complete Warehouse Management System (WMS) and Order Automation Framework that:- Reduced operational friction- Enabled customer self-service- Supported scalable growth- Ensured compliance with Indian regulations- Aligned with global best practices followed by Warwick Australia

Key components included:

• End-to-End Warehouse Digitisation

• Self-Service Customer Portals

• Automated Credit Control and Dispatch Checks

• GST-Compliant Billing and Accounting

  
  

The Results: Business Outcomes Delivered

Warwick India experienced a transformation that elevated its backend operations to international standards while enabling scalable growth in the local market.

Key Metrics Achieved:

• 30% increase in order processing speed

• Zero paper usage in warehouse operations

• 70% reduction in sales team dependency

• 24x7 order placement capability

• Real-time visibility of stock, orders, and dispatch

• On-time and accurate deliveries

• Improved credit risk management

• Fully GST-compliant invoicing and reporting

Why This Matters to Australian Businesses

While this implementation was done for Warwick India, its blueprint is rooted in the Australian way of doing business:

• Efficiency through automation

• Customer-centricity via self-service access

• Governance and compliance embedded into operations

• Scalability to grow across markets without increasing complexity

Australian businesses can deploy Incluziv’s cloud-based warehouse software to achieve similar results.

Conclusion: A Model for Global Operations with Local Efficiency

Warwick Fabrics India’s success is a testament to what’s possible when international quality meets robust, localised technology. Incluziv enabled Warwick to set a new benchmark in warehouse efficiency, financial discipline, and customer service—all while staying fully compliant with Indian laws and aligned with Australian business culture.

This case study demonstrates Incluziv’s ability to deliver Australia-ready SaaS warehouse management solutions with proven results, even in complex, high-volume, and multi-market environments.